Terms & Conditions

I About us and these terms

This website, sail-to-success.co.uk, is run by SAIL TO SUCCESS LTD, a private limited company registered in Northern Ireland. In these terms “we”, “us” and “our” mean SAIL TO SUCCESS LTD, and “you” means the person or business placing the order.

• SAIL TO SUCCESS LTD
• Registered at Companies House under company number NI730922, incorporated on 29 June 2025
• Registered office: 103 Corbally Road, Fintona, Omagh, BT78 2PB, Northern Ireland, United Kingdom
• Email: hello@sail-to-success.co.uk

Please read these terms before you order. At checkout you confirm that you have read them, and they form the contract between us. You can save or print this page for your records. Contracts are made in English.

Some parts of these terms apply differently depending on who is buying. You are a consumer if you are an individual buying wholly or mainly outside your trade, business, craft or profession. You are a business customer if you buy for a company, partnership or for your trade as a sole trader. Where a paragraph applies to only one of these, it says so.

II What we sell

We sell recorded, self-study business courses and standalone modules. Each one is made up of video lessons that you stream online in a private course area, and workbooks, worksheets and templates that you download.

The courses are for self-study. There is no live tutor, no live calls and no marking or assessment of your work. If you have a question about the material, you can ask us by email or through the chat on the site, and a person will answer on working days.

Each course page lists the modules and the recorded length of each one. We may improve or update lessons and workbooks from time to time, for example to reflect a change in the rules they describe. We will not take away content you have paid for during your access period, except as explained in “Changes to a course” below.

General education, not advice

The courses explain general principles and common UK practice at the time they were recorded. They are general education and are not legal, tax, accounting, financial or employment advice for your particular situation. Thresholds, rates and rules change. For decisions about your own business, take advice from a qualified professional who knows your circumstances. We do not promise any particular business result from studying a course.

What you need

To study you need a device with an up-to-date web browser, an internet connection able to stream video, and software that opens standard documents, spreadsheets and PDF files for the workbooks.

III Prices and payment

Prices are shown in pounds sterling (GBP) and include any VAT due. There are no delivery charges. The total you are asked to pay is always shown on the payment page before you confirm the payment.

How checkout works

On our checkout page you enter your name, email address, billing address and, if you wish, your company name and VAT number. You are then taken to the secure payment page of our payment services provider, where you pay by card, Apple Pay or Google Pay. Your card details are entered only on that payment page; we never see or store them.

For the payment itself, our payment services provider acts as the merchant of record (a reseller) for the transaction. This means it processes the payment, calculates and collects any VAT or sales tax due for your country, handles any payment dispute and issues the tax receipt. We remain responsible for supplying the course and for everything else in these terms.

Paying in another currency

Depending on where you are, the payment page may offer to charge you in your local currency. If it does, the exchange rate and any fee for the conversion charged by our payment services provider are shown before you pay. You can always choose to pay in GBP instead.

Mistakes in price

If we discover that a price was clearly wrong when you ordered, we will contact you before your access opens. You can then go ahead at the correct price or cancel for a full refund.

When the contract is made

The contract between us is made when your payment is confirmed and your personal order page shows that the order is paid. If for any reason we cannot supply what you ordered, we will tell you and refund you in full.

IV Your order page and access

After payment you are taken to your personal order page, at a permanent link of the form /order/… followed by a unique code. It shows what you bought, the amount paid and the stage your order has reached: paid, access being set up, access delivered. Bookmark the link so you can return to it.

Keep the link private. Anyone who has it can see the order details on that page (never your card details). If you think someone else has your link, tell us.

When access opens

Once payment is confirmed we set up your access to the course area and email your login details to the address you gave at checkout within one working day. A working day is Monday to Friday, except public holidays in Northern Ireland. If nothing has arrived by then, please check your spam folder and then write to us at hello@sail-to-success.co.uk.

If you bought more than one place on the same course, each place gives one login for one person, and we will ask you who the other logins are for.

How long access lasts

Access to the video lessons lasts 24 months from the day it opens, not from the day you paid. After that the login to the course area closes. The workbooks, worksheets and templates you have downloaded are yours to keep and use under the licence below.

V Your licence to use the materials

We, or the people who license material to us, own the copyright and other rights in the videos, workbooks, worksheets and templates. When you pay, we give you a personal, non-exclusive, non-transferable licence to:

• stream the video lessons for the 24-month access period;
• download the workbooks, worksheets and templates, keep them, fill them in and adapt them for use in your own business, and let the people who work in that business use the completed versions.

The licence covers one person per place bought and one business. You must not:

• share your login details or let anyone else use your access;
• record, copy or download the videos, or try to get round the way they are delivered;
• sell, resell, sublicense, publish, upload or otherwise distribute any of the materials, in whole or in part, including the blank workbooks and templates;
• use the materials to teach or train people outside your own business, or to build a course or product of your own.

If a login is clearly being shared or the materials are being redistributed, we may suspend the access concerned. We will tell you first and give you a chance to explain, unless the situation is serious enough to need immediate action.

VI Your right to cancel

If you are a consumer

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from the day the contract is made to cancel a contract for digital content. That right ends once the supply of the digital content begins, if you have asked for it to begin within those 14 days and have acknowledged that you will lose the right to cancel.

At checkout we ask you to confirm this by ticking the box that reads:

“I have read the Terms & Conditions. I ask for access to begin straight away and understand that once it begins I lose my 14-day right to cancel.”

Supply begins when your access opens, that is when we send you your login details to the course area. This means:

• Before your access opens you can cancel for any reason and receive a full refund.
• Once your access has opened the right to cancel no longer applies. Your rights if something is wrong with the course, described in the next section, are not affected.

If you are a business customer

Business customers do not have a legal right to cancel. As a courtesy, we offer the same arrangement: if you cancel before your access opens, we refund you in full.

How to cancel and how refunds are made

To cancel, email hello@sail-to-success.co.uk with a clear statement that you wish to cancel, the name and email address used at checkout and, if you have it, your order link. We will confirm by email. The refund is made through our payment services provider to the payment method you used, within 14 days of the day you told us, and there is no charge for it.

VII If something is wrong with a course

If you are a consumer, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose and as described. If it is faulty, you are entitled to a repair or a replacement. If we cannot fix it, or cannot fix it within a reasonable time and without significant inconvenience to you, you can ask for a price reduction, which may be a full refund. If faulty digital content we supplied damages your device or other digital content, and this happened because we did not use reasonable care and skill, we will either repair the damage or compensate you. Nothing in these terms affects these rights. Advice about your rights is available from Citizens Advice or, in Northern Ireland, from Consumerline.

If you are a business customer, we will supply the courses with reasonable care and skill and as described on the course page. If a lesson or workbook is faulty, tell us and we will correct or replace it; if we cannot, we will refund the part of the price that relates to it.

If you cannot reach the course area or a lesson will not play, write to us and we will put it right as quickly as we reasonably can. The course area may occasionally be unavailable for short periods of maintenance.

VIII Changes to a course and to these terms

We may update lessons, workbooks and templates to keep them accurate and useful, provided the course as a whole still matches its description. If we ever have to withdraw a course permanently while your access is running, we will tell you at least 30 days in advance, make sure you can download all of its workbooks and templates, and refund the part of the price that relates to the access period you will not receive.

We may revise these terms from time to time. The version shown on this page when you placed your order is the one that applies to that order.

IX Our responsibility for loss or damage

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your statutory rights as a consumer.

If you are a consumer

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both of us knew it might happen. We are not responsible for loss or damage that is not foreseeable. Because the courses are general education, we are not responsible for the outcome of business decisions you make after studying them.

If you are a business customer

We are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, revenue, business, contracts, goodwill or anticipated savings, for loss or corruption of data, or for any indirect or consequential loss. Our total liability to you in connection with any order is limited to the price you paid for that order.

X Your personal data

We use your personal data only as set out in our Privacy Policy. The cookies this site uses are listed in our Cookie Policy.

XI Complaints

If you are unhappy with anything about your order or a course, please email hello@sail-to-success.co.uk and tell us what went wrong and what you would like us to do. We will reply within 5 working days. If we need longer to look into it properly, we will tell you why and when you can expect a full answer.

XII Other important terms

• We may transfer our rights and obligations under these terms to another organisation. If we do, we will tell you, and your rights under these terms will not be reduced.
• You may not transfer your rights or your licence to anyone else.
• This contract is between you and us. No other person has any right to enforce any of its terms.
• If a court decides that any part of these terms is unlawful or unenforceable, the rest of the terms remain in full force.
• If we do not insist straight away that you do something you are required to do, or if we delay in taking steps against you, that does not mean you no longer have to do it, and it does not stop us taking those steps later.
• We are not responsible for delays or failures caused by events outside our reasonable control. If such an event affects your order, we will tell you as soon as possible and do what we reasonably can to limit the effect.

XIII Governing law and courts

These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of Northern Ireland.

If you are a consumer, you may bring proceedings in the courts of Northern Ireland or in the courts of the part of the United Kingdom where you live. If you are a business customer, the courts of Northern Ireland have exclusive jurisdiction.

XIV How to contact us

Write to us at hello@sail-to-success.co.uk, use the chat on this site, or send a letter to our registered office shown in the first section. If we need to contact you, we will use the email address you gave at checkout.